Refund Policy
SATISFACTION GUARANTEED
You can purchase risk free with our 60-day manufacturer guarantee. Return the product within 60 days if you are not completely satisfied.
Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Non-returnable items:
• Gift cards
To complete your return, we require a receipt or proof of purchase or valid order ID number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@puremountain.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@puremountain.com and send your item to: Pure Mountain Botanicals 627 S James M Campbell Blvd, #400 Columbia, TN 38401
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Pure Mountain Botanicals 627 S James M Campbell Blvd, #400 Columbia, TN 38401
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Pure Mountain Way
Pure, clean, effective supplements for our family and yours...
Hi there - My name is Rob - that is me up above with my wife, Shelley, and our three children. Shelley and I started Pure Mountain Botanicals back in 2013 and we continue to serve the health community to this day.
Over the course of two decades researching nutritional supplements, I couldn’t help but notice that many of the same problems found in Big Food - pesticides, ultra-processed ingredients and toxic additives - were also found in most “health” supplements.
In fact, most supplements are anything but healthy. Did you know synthetic vitamins are extracted from petrochemicals? Yuck! Not to mention ineffective.
I knew that needed to change. Your family, my family, we all deserve better.
A new way was needed. So in 2013 Pure Mountain Botanicals was born with a commitment to clean ingredients, organic practices and sustainability, all in the name of holistic health.
The solutions we offer are pure and simple. We aim to make super clean and effective supplements accessible and affordable. So we cut out the middlemen and make our wholesome, carefully-crafted supplements available direct online. It’s all the good from nature, delivered right to your door.
We believe it’s not too much to ask for your nutritional supplements to meet the same high standard you want for your food: organic, clean and natural.
Questions about the Pure Mountain Way
Pure & Potent
We only use natural ingredients you can trust - organically grown, ethically wild-harvested, or sustainably sourced. No magnesium stearate, no GMOs, no junk—just the good stuff from nature.
Tested & Trusted
We test 100% of our ingredients and products to make sure what's on the label is what's inside the bottle.
Quality Commitment
Over the years we’ve built strong relationships with organic farmers and ethical wild harvesters around the world in order to ensure the most recently harvested and most potent plants for our herbal extracts and essential oils. And we source clean GMP compliant ingredients for our vitamin, mineral and nutraceutical raw material ingredients. We accept mostly whole plants and grind them in-house, use the most effective extraction techniques, and test 100% of our ingredients and products.
Certified Clean
Our supplements are KOF-K kosher certified; Non-GMO, and Gluten-free. We also have a rigorous in-house testing protocol, including Allergen Testing; Pesticide Testing, and more.
We create our supplements in a FDA OTC registered facility that is NSF GMP certified and upholds the highest standards in dietary manufacturing.